This privacy policy explains in plain language how we collect, use, and protect information when you interact with Rio Grande Primary Care (for example when you sign up for training or contact us).

Information we may collect

• Your contact info: name, phone number, email, mailing address.

• Health-related info: any medical or training-related information you share for coursework or certification (e.g., conditions, medications, training records).

• Payment info: if you pay for training or services, we collect payment details (processed securely through our payment provider). We do not store full credit card numbers on our systems.

• Communications: messages, emails, or notes from phone calls when you contact us.

• Usage info: basic technical details about how you use our website or online training (like pages visited, device type, IP address) to help improve our services.

How we use your information

• To provide training, schedule classes, and deliver the services you requested.

• To contact you about appointments, training updates, billing, or important notices.

• To improve our programs and website.

• To follow legal or regulatory requirements when necessary.

When we share your information

• Service providers: we may share data with companies that help us run training, process payments, or host our website. They only get what they need to do their job.

• Legal reasons: we may disclose information if required by law or to protect safety.

• With your permission: we will share information with others when you ask us to (for example, to send records to another healthcare trainer or employer).

How we protect your information

• We use reasonable technical and organizational steps to keep your information safe (like secure servers and access controls).

• No system is perfect — while we work to protect data, we cannot promise absolute security.

Your choices and rights

• Access & correction: you can ask for a copy of the personal information we hold about you and ask us to correct mistakes.

• Opt out: you can ask not to receive marketing messages from us. Important service messages (like course changes) may still be sent.

• Delete: in many cases you can request that we delete your personal data. We may need to keep some records for legal or safety reasons.

Children

• We do not knowingly collect personal information from children under 13 for our training programs. If we discover we have, we will delete it unless we have a legal reason to keep it.

Changes to this policy

• We may update this policy from time to time. Major changes will be posted where you can see them.

Contact us

If you have questions or want to exercise your rights, contact us:

Address : 3911 4th Street

Call : 505.433.4493
Fax : 505.433.5271
Email : info@riograndeurgentcare.com